The call you couldn’t pick up
A new customer is ready to talk. Your crew is on-site, and the moment passes.
Built for the way contractors work
Turn missed contractor inquiries into booked jobs.
RivetRelay follows up on the leads you already worked to earn—answering quickly, qualifying the job, and getting the next step booked.
One front office. Text, phone, and web chat.
01 / THE FIRST REPLYALWAYS ON IT
EXAMPLE LEAD FLOW
10:42 AMNew website inquiryBasement waterproofing · Toronto
NEWService and location confirmedAppointment booked
ESTIMATE VISITToday, 3:30 PM
BOOKED Lead moving forwardSMS · PHONE · WEB CHAT
A better first impression, every time.
LESS LEAD LEAKAGEMORE REAL CONVERSATIONSMORE CHANCES TO BOOK
Your marketing already brought them to you.
Let’s make sure someone answers.
WHERE GOOD LEADS GO QUIETThe job isn’t lost
The job isn’t lost
until the follow-up stops.
When crews are on the tools and the office is busy, even a good opportunity can slip between the cracks.
The quote with no next step
They have a few questions or need a nudge. No one has time to keep the conversation going.
The review never requested
The work is finished and the customer is happy. The follow-through ends there.
FROM FIRST RING TO FIVE STARSWe keep the job
We keep the job
moving forward.
One done-for-you front office across the customer journey. No new software for your team to babysit.
01
Answer while they’re ready
New inquiries get a helpful reply by text, phone, or web chat in under 60 seconds.
TEXT · PHONE · WEB CHAT
02
Find out if it’s a fit
We ask the right questions about the job, location, and timing so your team has context.
SERVICE · LOCATION · TIMING
03
Get the visit on the calendar
Qualified prospects get a clear next step, an appointment, and follow-up if they miss it.
BOOKING · CONFIRMATION · FOLLOW-UP
04
Close the loop after the job
When the work is done, we ask happy customers to share their experience in a review.
COMPLETED JOB · REVIEW REQUEST
RRTHE FOLLOW-THROUGH
IS THE DIFFERENCE
IS THE DIFFERENCE
“The next step should never depend on who has a free hand.”
BUILT AROUND YOUR OUTCOMERecover the work
Recover the work
you’ve already
paid to generate.
RivetRelay is a done-for-you monthly front office, not another AI tool to manage. We handle the response and follow-through so your team can stay focused on the work in front of them.
- One consistent response across channels
- Prospects qualified before the appointment
- Follow-up that carries through after the job
START WITH A 30-DAY PILOTMake the follow-up
Make the follow-up
prove itself.
Start with a 30-day pilot and see what consistent follow-through can do for your business. We will talk through the right next step with you.
Talk about a pilot30DAYS
BOOKED APPOINTMENTS RECOVERED LEADS
A focused way to measure the work.A FEW GOOD QUESTIONSBefore we
Before we
get to work.
Have a question about your lead flow? We’re happy to talk it through.
Ask us directlyWhat kinds of businesses is RivetRelay for?
RivetRelay is built for Canadian contractors and trades businesses where a timely response and a booked visit can make a real difference.
Which inquiries can you respond to?
New leads can be answered by text, phone, or web chat. We qualify the prospect, book the next step, and keep following up when someone misses an appointment.
How quickly does a new lead get a reply?
The goal is a first response in under 60 seconds, while the customer is still ready to talk.
How does the 30-day pilot work?
The pilot gives us a focused 30-day window to work through your lead follow-up and see what consistent follow-through can do for your business.
THE NEXT LEAD COULD BE A GREAT ONELet’s make sure
Start a conversation A good place to start is your current lead follow-up.